Contact Us

Have a Question About Your Box?
We’re here to help! Whether you're wondering about shipping, need help with your subscription, or just want to say hi—drop us a note below.

Our team will get back to you within 24–48 hours. In the meantime, keep your glass ready—your next Signature Sip is on its way.

Customer Support Hours

Monday–Friday: 10:00 AM – 5:00 PM EST
Weekend inquiries will be answered the following business day.

Frequently Asked Questions

When will my box ship?
Boxes ship the first or second week of each month, depending on order date. You’ll receive a tracking number as soon as it’s on the way.

Can I cancel or pause my subscription?
Since all of our plans are paid upfront as a one-time charge (as of right now), there are no recurring monthly payments to pause or cancel. Once you complete your purchase, you're locked in for the full experience—whether that's a 3-box or annual plan. This allows us to reserve your ingredients and accessories in advance. Ensuring you get the full value of your prepaid subscription.

What if something arrives damaged or missing?
We’ve got you. Contact us within 5 days of delivery, and we’ll make it right.

Do you offer one-time purchase options?
Absolutely. You can grab a single Signature Sip Box—no prepaid subscription required.